Anonymous
map-marker White Plains, New York

Beyond Poor Healthcare

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Can things get worse at this place? I used to have all my labs done by one doctor but now I have two doctors the doctors refuse to refill meds unless you see them constantly when there is no need when Im in maintenance medicine I have been on for years. One doctor will tell you he can't treat you for this, but you need to go to another doctor for something simple the original doctor ordered in the past. I had an ultrasound on my gallbladder...the technician said "you dont have any problems with your gallbladder, these doctors love to tack on test to the bill" Urgent Care...god help you... I went to urgent care for my knee which was twisted during a slip in the yard. Urgent Care looked at my knee, x-rayed my knee, and told me I had a bone spur and would probably need surgery. I went for a second opinion from a top ortho doctor at White Plains Hospital. He said what they told me was garbage. I just sprained ligaments and sent me to PT and I was fine a month later. and now the billing insanity... I've been a patient there for two decades and suddenly I get a multi-hundred dollar bill. It looks like they are adding to the bill to get more out of you than the insurance company negotiated. They are NOT upfront about this at ALL. A GP visit shouldn't be $500 for the entire 15 minutes they spend with you. The insurance negotiates the fee with WestMed, but it looks like WestMed has skyrocketed the cost of an appointment over the negotiated fee, so you get hammered by the additional cost. I have the best top-of-the-line heath insurance. The lab is even worse, sometimes you wait an hour for an an appointment you already have, do not get your labs at lunch time or you wait even longer. Lately, the phlebotomist just doesn't care and jams the needle into your arm. In my entire life, I have never had such a painful draw. It still hurts an hour later, certainly going to leave a big bruise. The quality of care has gone downhill, the nurses never listen when you request a refill and send the pharmacy request anywhere but where you ask. I have even had nurses leave me rude callbacks. Then come the lab bills from the outside lab company, each tube of blood is billed separately. I ended up with 4-5 lab corp bills on top of the jacked-up over-the-top negotiated rate with Ciga, so now we are up to about $400 out of pocket for 1 appointment. I think my rant is done and I am going to find a new set of doctors who actually car My cat's vets provide better care than Westmed
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User's recommendation: Avoid at all costs

Anonymous
map-marker Dobbs Ferry, New York

Awful awful trying to communicate impossible

I received a letter that west med will no longer take United healthcare Oxford nov 1? But 2 days of calling and asking if, now that they are summit health will they take United healthcare Oxford? No one, not a single person at west med knew of the letter, could answer my question, called back with an answer etc My child very sick and I need to know! We have 8!!! Doctors at west med Will they still take United healthcare Oxford nov 1???
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User's recommendation: Stay away from west med

Tsuruko Sis
map-marker East Hartford, Connecticut

Complaint

I had blood work done yesterday at 210 Westchester Ave. my appointment was at 11:30. The technician I had was terrible, not friendly, didnt say a word! I have extremely thin veins and other techs have always been patient and changed to finer needles. This woman used a thick needle and instead of changing to a finer one, she began twisting the needle in my arm causing extreme pain. This has never happened to me before. I am still so upset about the treatment I was received
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Anonymous
map-marker Irvington, New York

Billing

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A vaccine that I needed and was told was covered by my prescription plan was billed to Medicare and AARP United Health Care. They declined to pain because its not covered by their plans. WestMeds billing department declined to rebill because they do not bill prescription insurance. Outrageous! Now its my responsibility to take care of this. That is if I can get the proper documentation to pass to my insurance. BTW, I was told by the WestMed Pharmacist that this would be covered without issue. I guess he didnt know about WestMeds policy if not billing prescription plans.
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User's recommendation: Don’t get your vaccines at WestMed.

Rachel G Hns
map-marker Yonkers, New York

Parking

Why is parking only charged at Ridge hill.? Valet price is a disgrace. The first level in parking garage should be free for all Westmed and valet should be complimentary just like Rye,White Plains.and Boyce Thompson Good job Yonkers
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Preferred solution: Nothing… fairness

User's recommendation: Go elsewhere

Richard A Bet

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Verified Reviewer
| map-marker Yonkers, New York

Plan canceled

Last November Oxford/united health care send us one-month notice to replace Westmed because they no longer accepting our Metro plan, to find out that Westmed rejected the Metro plan because of the little money to be made from that group however they did renew the freedom and liberty plans by Oxford again because of good money to be made. I would like to explain that Metro plan is a small group to include Healthy New York program drafted by the state of New York taking in a bunch of benefits with certain rates for less premium on medium/low income NY resident in which insurance companies must have in order to be accepted on doing business in the state of New York. Unfortunately Westmed becomes like insurances companies looking at the dollar sign, humanity and health care doesn't count for this group anymore.
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Pros:
  • Convenience
  • Specialties doctors
  • Easy access
Cons:
  • No personnel cont
  • We become a product been moved along the line

Preferred solution: Reconsider signing the contract represented by Oxford for the Metro plan

User's recommendation: Do not inroll your health is not Westmed priority the dollar sign is!

Sandon Bvq
map-marker Stamford, Connecticut

My Westmed Connect doesn't work

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Updated by user Nov 04, 2023

Unresolved

Original review Oct 28, 2023
My Westmed Connect doesnt accept my if, pe my password even after immediately after successful reset. It does not communicate with my phone because it has a 787 (Puerto Rico, USA) area code.
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User's recommendation: Prepare for very bad customer service and technical help.

Sandon Bvq
map-marker Stamford, Connecticut

My Westmed Connect doesn't work

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My Westmed Connect doesnt accept my Id, or my password even immediately after successful reset. It does not communicate with my phone because it has a 787 (Puerto Rico, USA) area code.
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User's recommendation: Prepare for bad technical and customer service.

Sandon Bvq
map-marker Stamford, Connecticut

My Westmed Connect doesn't work

Twice I have spoken with a customer service representative who has promised to get a technician to contact me, with no results.
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Linda S Tfr

Customer Service

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As others attest to, the customer service for this medical practice is abysmal. It has always been challenging to deal with WestMed (now Summit Health) to get through to my doctor, make appointments, or resolve egregious billing mistakes. It has only gotten worse. I cannot seem to get them to register my insurance since starting with Medicare, and scheduling has become nearly impossible. When people need medical services, they are already in a vulnerable state. Dealing with WestMed just makes it all the more unbearable. While people write these reviews, and there are more on other sites, it doesn't seem to change anything at this organization, so I fear I am wasting my time doing this, but keep hoping someone will start paying attention.
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Pros:
  • Doctors
Cons:
  • Phone communications
  • Customer service
  • Billing

Preferred solution: A call back to my last message sent earlier today would be nice

Suzanne C Kqr

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Verified Reviewer
| map-marker Wilton, Connecticut

Dr Bryan Blair rye NY urology

I saw dr Bryan Blair, he is cold, uncompassionate and incompetent. The worst doctor Ive ever seen. This man should not be a doctor. He misdiagnosed me with little to no information with a lifelong condition and told me there was no cure. I got a second opinion and it turns out I dont need medication nor do I have a chronic condition I just need Pelvic floor physical therapy. DO NOT SEE DR BRYAN BLAIR
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User's recommendation: Do not see DR Bryan Blair

Anonymous
map-marker Dobbs Ferry, New York

Insurance question

Awful No one has called back, day 4! Simple question - as of Nov 1 will west med or summit?? Accept Oxford healthcare?
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User's recommendation: Never try to call west med

Anonymous
map-marker New Rochelle, New York

Westmed billing dept finally reset our accounts to 0

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after 11 months of challenge, sending 20 emails with proofs and so on ...we are done !. unbelievable. the place is great for doctors and exams but the billing dept is the most horrible team ever.
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1 comment
Guest

I totally agreed that the billing department is no help at all.

Lauren P Leq

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Verified Reviewer
| map-marker Houston, Texas

Billing Department is the WORST!

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Youre told to email your questions but no one ever emails you back or confirms receipt of emails. Im on hold every time I call for over 20-30 minutes. Its like they dont want to satisfy bills. Why am I chasing you to pay you? Awful customer service. All because the billing department codes incorrectly. :)
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Preferred solution: Get better customer service!!!!

User's recommendation: Don’t.

Andrea H Wil

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Verified Reviewer
| map-marker The Bronx, New York

I paid balance, and I am still being billed for it

Westmed - I paid balance, and I am still being billed for it
Westmed is the worst! I paid the balance and Im still receiving bills for it. They have no customer service available at any time. I went to Westmed for a doctors visit for my mother, and I paid the bill and Im still receiving notifications that I owe money. What am I supposed to do to stop this from happening?
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Andrea H Wil

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Billing dept disaster

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They keep billing me, even though I paid the stated amount. No customer service. No response to emails!
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User's recommendation: Don’t use Westmed. Athena health ruined it

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